|Did you know that most of the grievances received by the Network stem from poor communication between facility staff and patients? Dialysis staff have a very difficult job and so first off, we want to thank you for all that you do to serve our ESRD population. Network 16 is a very diverse geographic area and as a result we have many patients who speak many different languages. This can often make communicating properly with some folks very difficult. We encourage you to use a certified translator when discussing treatment related items or when having a lengthy conversation surrounding a patient’s care. However, we know that a translator cannot be used for every single interaction and we want to help you with that.
The Non-verbal or Non-English speaking Communication Tool at https://s3-us-west-2.amazonaws.com/nwrn.org/files/N/NonverbalCommunication.pdf is in English and Spanish, but is designed so that any patient, speaking any language, can understand what each picture represents. This tool can be used during your pre- and post-assessments with any non-English-speaking or non-verbal patient, and it was designed specifically for dialysis needs.
- Print double sided and in color.
- Laminate so the tool can be cleaned as required for proper infection control
- Consider hanging the tool at each station for easy access and use
We hope you find this tool beneficial in improving your ability to communicate with your patients.