CMS has issued the January EQRS News, featuring articles on the specifications required for computers used to access EQRS, PY2021 PSRs and PSCs, the lack of PART verification in EQRS, the ICH CAHPS Attestation, Clinical Closure deadlines, and the usual useful links to more information about EQRS and its environment, including the announcement of New User Training on January 19, 2021. If it’s required, the ICH CAHPS Attestation must be completed by March 1, 2021. Clinical Closure deadlines for September, October, and November 2020 have been extended to February 1, 2021. Find the January issue at https://mycrownweb.org/2020/12/january-2021-newsletter/, and a compendium of online EQRS, HARP, and QIP training resources at https://mycrownweb.org/education/.
The ESRD National Coordinating Center will present a January 15, 2021 online event for patients on Home Dialysis During COVID: Lessons Learned. The objective is to demonstrate best practices, share patient experiences, and discuss the benefits of home therapy. Find more information and register at https://esrdncc.org/en/covid-19/covid-webinars/.
CMS will present an 11am PST January 12, 2021 webinar on the CY2021 (PY2023 and 2024) ESRD QIP Final Rule, and has promised to send out registration and login information next week. For more information on the CY2021 QIP, see https://www.cms.gov/files/document/esrd-qip-cy-2021-proposed-rule-final.pdf and https://www.federalregister.gov/documents/2020/11/09/2020-24485/medicare-program-end-stage-renal-disease-prospective-payment-system-payment-for-renal-dialysis.
CMS is in the process of deciding which new measures to add to its Quality programs. For the ESRD QIP, measures under consideration include in-center patient Coronavirus vaccination coverage, health care personnel Coronavirus vaccination coverage, and Standardized Hospitalization Ratio. For details see https://www.cms.gov/files/document/measures-under-consideration-list-2020-report.pdf – suggested new ESRD measures are summarized on p.82. Measures under consideration are being sent to the National Quality Forum’s Measure Applications Partnership (https://www.qualityforum.org/map/). After the “MAP” has evaluated them, measures still under consideration will be published in the Federal Register for public comment sometime after February 1, 2021.
The National Forum of ESRD Networks Kidney Patient Advisory Council has developed a poster to encourage their fellow patients to stay strong and continue to be diligent about using COVID-19 safety precautions. They understand the challenges patients have faced in 2020 and they want to send an encouraging message to stay safe and healthy. Please consider printing this poster and sharing it with your kidney patients. The poster is free to download from the Forum website at https://esrdnetworks.org/resources/coronavirus-information-resources/resources-for-kidney-patients/covid-19-poster-for-kidney-patients/view.
CMS has reported via their “[ESRD-qip-notify]” email list, without reference to a validating web source, that the deadline for dialysis facilities to submit NHSN BSI and NHSN Dialysis Event data for the ESRD QIP has been extended from December 31, 2020 to February 1, 2021.
CDC says that during administration of the Pfizer COVID-19 vaccine, “appropriate medical treatment used to manage immediate allergic reactions must be immediately available in the event that an acute anaphylactic reaction occurs following administration of Pfizer-BioNTech COVID-19 vaccine. Vaccine providers should observe patients with a history of anaphylaxis (due to any cause) for 30 minutes after vaccination. All other persons should be observed for 15 minutes after vaccination to monitor for the occurrence of immediate adverse reactions.” See https://www.cdc.gov/vaccines/covid-19/info-by-product/pfizer/clinical-considerations.html for a full description of all CDC recommendations around the Pfizer COVID-19 vaccine, including triage and adverse reaction reporting instructions near the bottom of the web page.
CMS has indicated that the phone number was incorrect in their earlier bulletins about Navigating the EQRS Service Center/Help Desk telephone hold Queue. It should be 866-288-8912. We’ve corrected the error in our previous bulletin, at https://nwrnbulletins.wordpress.com/2020/12/16/navigating-eqrs-bottleneck/.
Upcoming EQRS Service Center (nee Help Desk) Hold Times
Due to EQRS Clinical data deadlines being extended and the annual 2744 report, the EQRS Service Center is expecting an increase in volume of calls and emails between January 4 and March 31, 2021, resulting in longer wait times. CMS recommends the following to minimize wait times and ensure successful data submission:
Use a Single Method to Report Issues— Due to the increase in volume at the Service Center, and to minimize backlog of contacts, please use only one method of reporting for the same issue – either email or phone. Cases are processed in the order received regardless of the manner in which the Service Center was contacted. Please allow time for processing.
Submit Your Data Early— We encourage you to submit your monthly clinical data early, if possible. Early submission will allow you plenty of time for Service Center assistance if needed.
Call the Service Center at Off-Peak Hours— We strongly recommend calling the Service Center during off-peak hours, before 7am or after 11am PST.
For additional information on EQRS please visit https://www.mycrownweb.org for guides and instructional materials that may answer your question and keep you from waiting on hold for extended periods. Contact the EQRS Program at 866-288-8912, Monday through Friday, 5am-5pm PST, or by e-mail at email@example.com. Customers who are hearing impaired can dial 711 to be connected to a TRS Communications Assistant. Please have information available about the specific issue you are calling about, such as CCN, patient UPI, or MBI number to better assist you. Wait times are usually longer between 7am and 11am PST.