Talking to Unhappy Patients

Healio has published an Ocular Surgery News blog post on How to talk to unhappy patients, providing six practical tips for healthcare workers to communicate with patients or staff who are dissatisfied. Whether ocular surgery or CKD, the topic is important. The article begins with “I’ve had many fine mentors and colleagues who taught fantastic lessons in how to manage these tense moments. Applying them properly can make all the difference in saving a patient relationship. Here are my tips for communicating with unhappy patients with a reference to the source where I learned each lesson.” Find the short but powerful article at https://www.healio.com/news/ophthalmology/20210215/blog-how-to-talk-to-unhappy-patients.

3/4+ UKEEP Webinars on Kidney Disease & Empowerment

The UCLA CORE Kidney Program will present a March 4, 2021 UKEEP webinar on Kidney Disease: What You Should Know. For details and registration, see the poster below, or https://uclahs.zoom.us/webinar/register/WN_hjcPosQgSieUDGL3CIzAqw. They will also present a March 21, 2021 Virtual Kidney Conference on Educating, Empowering, and Inspiring Hope. Find more information about the Conference, and register, at https://uclahs.zoom.us/webinar/register/WN_ZgPWycdXR_OXq26FbQZp4A.

3/2 CCCC Webinar on Why Words Matter

The Coalition for Compassionate Care of California will present a 2 March 2021 webinar on Moral Injury & Resilience During COVID: Why Words Matter. The webinar will explain how pandemic Moral Distress differs from Burn-Out and present strategies for mitigating Moral Distress. One CEU will be available for nurses and social workers. Find more information and register at https://www.eventbrite.com/e/webinar-moral-injury-resilience-during-covid-why-words-matter-tickets-141383023429?mc_eid=67e1ad4c31&mc_cid=01d0038bbc.

HDC and CMS re Health Insurance

MEI’s Home Dialysis Central has published a blog post on Medicare Advantage Plan Pros & Cons – and a Fix for Buyers’ Remorse. The post includes a comparison of costs between Medicare Advantage (“MA”) and “Original Medicare,” types of MA plans, advantages and disadvantages of MA plans, and a discussion of how Medigap interacts with each. Find the post at https://homedialysis.org/news-and-research/blog/415-medicare-advantage-plan-pros-&-cons-and-a-fix-for-buyer-remorse.

CMS has also recently added an email bulletin on What Partners Need to Know Now about Health Insurance Coverage during the Pandemic. For basic information the bulletin recommends the CMS COVID-19 Partner Resources page at https://www.cms.gov/outreach-education/partner-resources/coronavirus-covid-19-partner-resources and the HHS COVID Education Campaign page at https://www.hhs.gov/coronavirus/education-campaign/index.html. It also recommends CDC’s new Community-Based Organizations COVID-19 Vaccine Toolkit at https://www.cdc.gov/coronavirus/2019-ncov/vaccines/toolkits/community-organization.html, the February 15 to May 15, 2021 Special Enrollment Period for individuals and families to enroll in the health insurance coverage they need (see https://www.cms.gov/newsroom/fact-sheets/2021-special-enrollment-period-response-covid-19-emergency), and the CMS Roadmaps to Better Care in up to nine different languages at https://www.cms.gov/About-CMS/Agency-Information/OMH/equity-initiatives/c2c/consumerresources/roadmap-to-better-care.

2/25 AAKP HealthLine on Gout

AAKP and the Alliance for Gout Awareness will present a February 25, 2021 AAKP HealthLine webinar on The Gout, Nutrition and Kidney Health Connection. Find out more about the HealthLine series at https://aakp.org/aakp-healthline/, and register for the current session at https://register.gotowebinar.com/register/2611087641103857165.

HD and COVID-19 Antibodies Study Seeks Volunteers

NKF and the Johns Hopkins University Epidemiology Research Group in Organ Transplantation are seeking adult volunteers on hemodialysis who plan to get a COVID-19 vaccination, to participate in an observational study on COVID-19 antibodies. Participation will involve giving blood samples before and after vaccination. For details on eligibility, enrollment, and the study, see https://covidesrd.org/.

2/24 KDIGO on BP, PKD, gd, Genetics, Home Dialysis, et al

The February issue of KDIGO Direct has announced that the KDIGO 2020 Clinical Practice Guideline on the Management of Blood Pressure in CKD will be published February 24, 2021 online in Kidney International. Print editions will follow in Supplements to Kidney International. See https://kdigo.org/guidelines/blood-pressure-in-ckd/ for more information.

The scope of work for the next KDIGO Guideline, on Autosomal Dominant Polycystic Kidney Disease (ADPKD) is ready for review at https://kdigo.org/guidelines/autosomal-dominant-polycystic-kidney-disease-adpkd/. To be considered, feedback must be received by March 1, 2021.

The KDIGO Clinical Practice Guideline on Glomerular Diseases will be published online in August 2021, with the print edition in September. Find more information at https://kdigo.org/guidelines/gd/.

Virtual KDIGO Controversies Conferencees are planned for March on Genetics in CKD and May on Home Dialysis. See https://kdigo.org/conferences/genetics-in-ckd/ and https://kdigo.org/conferences/hd/, respectively, for more information.

This KDIGO Direct also includes a number of other announcements. Find it at https://myemail.constantcontact.com/KDIGO-Direct.html?soid=1134196072483&aid=akOiByCv3Ao.

2/23+ CMS COVID-19 Office Hours

CMS will hold one-hour COVID-19 “Office Hours” calls at 2pm PST on February 23, March 16, and April 6, 2021. Details:

>> February 23, 2021, 833-614-0820, Passcode 2528725, audio weblink https://edge.media-server.com/mmc/p/axk4c6k7.

>> March 16, 2021, 833-614-0820, Passcode 4177586, audio weblink https://edge.media-server.com/mmc/p/43t5sh6e.

>> April 6, 2021, 833-614-0820, Passcode: 2769397, audio weblink https://edge.media-server.com/mmc/p/bg6zv6xk.

For more information see https://www.cms.gov/outreach-education/partner-resources/coronavirus-covid-19-partner-resources.