CMS has issued the January EQRS News, featuring articles on the specifications required for computers used to access EQRS, PY2021 PSRs and PSCs, the lack of PART verification in EQRS, the ICH CAHPS Attestation, Clinical Closure deadlines, and the usual useful links to more information about EQRS and its environment, including the announcement of New User Training on January 19, 2021. If it’s required, the ICH CAHPS Attestation must be completed by March 1, 2021. Clinical Closure deadlines for September, October, and November 2020 have been extended to February 1, 2021. Find the January issue at https://mycrownweb.org/2020/12/january-2021-newsletter/, and a compendium of online EQRS, HARP, and QIP training resources at https://mycrownweb.org/education/.
CMS has indicated that the phone number was incorrect in their earlier bulletins about Navigating the EQRS Service Center/Help Desk telephone hold Queue. It should be 866-288-8912. We’ve corrected the error in our previous bulletin, at https://nwrnbulletins.wordpress.com/2020/12/16/navigating-eqrs-bottleneck/.
Upcoming EQRS Service Center (nee Help Desk) Hold Times
Due to EQRS Clinical data deadlines being extended and the annual 2744 report, the EQRS Service Center is expecting an increase in volume of calls and emails between January 4 and March 31, 2021, resulting in longer wait times. CMS recommends the following to minimize wait times and ensure successful data submission:
Use a Single Method to Report Issues— Due to the increase in volume at the Service Center, and to minimize backlog of contacts, please use only one method of reporting for the same issue – either email or phone. Cases are processed in the order received regardless of the manner in which the Service Center was contacted. Please allow time for processing.
Submit Your Data Early— We encourage you to submit your monthly clinical data early, if possible. Early submission will allow you plenty of time for Service Center assistance if needed.
Call the Service Center at Off-Peak Hours— We strongly recommend calling the Service Center during off-peak hours, before 7am or after 11am PST.
For additional information on EQRS please visit https://www.mycrownweb.org for guides and instructional materials that may answer your question and keep you from waiting on hold for extended periods. Contact the EQRS Program at 866-288-8912, Monday through Friday, 5am-5pm PST, or by e-mail at firstname.lastname@example.org. Customers who are hearing impaired can dial 711 to be connected to a TRS Communications Assistant. Please have information available about the specific issue you are calling about, such as CCN, patient UPI, or MBI number to better assist you. Wait times are usually longer between 7am and 11am PST.
The deadline for submission of September and October 2020 Clinical Data has been extended to February 1, 2021 for all collection types and all submission methods. The deadline for November 2020 Data remains February 1, 2021. For details see https://mycrownweb.org/2020/12/eqrs-system-deadline-extended-2/.
EQRS will present a December 15, 2020 EQRS New User Training. Find more information and register at https://mycrownweb.org/pcw_lems/december-2020-new-user-training/.
EQRS will also present a December 17, 2020 Town Hall on Understanding the ESRD QIP Final Performance Score Report. Find more information and register at https://mycrownweb.org/pcw_community_events/december-2020-town-hall/.
EQRS has also published their December 2020 EQRS Newsletter, at https://mycrownweb.org/2020/11/december-2020-newsletter/. Contents include (1) Extension of the clinical submission deadline for September 2020 data to January 4, 2021. October data continues to be due by January 4, and November data by February 1, 2021, (2) Details on what services are available from the QualityNet Service Desk and the ESRD Networks, and how to access them, and (3) The useful list of valuable EQRS links and resources that you’ll recognize from CROWNWeb days.
CMS has announced that the deadline for submitting September 2020 clinical closing data into EQRS has been extended till January 4, 2021 in order to allow users more time to get up to speed on EQRS. Starting November 9, 2020, EQRS will perform the data entry role CROWNWeb has been doing. Find more information and links to recorded EQRS training material at https://mycrownweb.org/education/. Online EQRS New User Training will be offered November 17, 2020; find details and register at https://mycrownweb.org/pcw_lems/november-2020-new-user-training-2/.
November 9, 2020 is when the functionality of CROWNWeb gets absorbed into the ESRD Quality Reporting System, EQRS. Accordingly, the CROWNWeb Newsletter has become the EQRS Newsletter, and the November issue is now available, at https://mycrownweb.org/2020/10/november-2020-newsletter/. It includes articles on training materials, patient admissions, Medical Evidence Form 2728 submissions, and clinical closures (November 30 for September, January 4 for October, February 1 for November, unless your Network requires earlier entry). It also announces the November 4 EQRS New User Training, and preserves the very useful lists of resources. The Newsletter doesn’t mention the EQRS Town Hall, but you might want to mark your calendar for November 26, in case they continue their pattern of holding it on the fourth or fifth Thursday of each month.
On November 9, 2020, CMS will incorporate the roles and functionality of its legacy CROWNWeb system into the ESRD Quality Reporting System, EQRS. This rollout will introduce new steps users must follow to submit facilities’ administrative and patients’ treatment-related data directly to CMS. Online EQRS New User Training will be held on October 29, 2020 and repeated on November 4, 2020. Find more information and register for the Training at https://mycrownweb.org/2020/09/nut-oct-2020-announce/.
CROWNWeb has announced that their September Town Hall will occur on September 24, 2020, on the topic of ESRD Community of Practice and EQRS Deep Dive. Find details and register at https://mycrownweb.org/pcw_community_events/september-2020-town-hall/.
CROWNWeb has announced an August 18, 2020 New User Training and an August 27 Town Hall, and published an August CROWNWeb News newsletter:
- Find more information and register for the August 18 New User training at https://mycrownweb.org/pcw_lems/august-2020-new-user-training/.
- Find more information and register for the August 27 Town Hall at https://mycrownweb.org/pcw_community_events/august-2020-town-hall/. It will focus on EQRS and CW data management requirements, late-breaking news, and deadline reminders.
- Find the August CROWNWeb News at https://mycrownweb.org/2020/07/august-2020-newsletter-2/.
The August News features articles on:
- The PY2021 QIP Preview Period that runs through August 31, 2020 (see https://nwrnbulletins.wordpress.com/2020/07/17/8-31-py2021-qip-preview-period-ends/ for details),
- How to access the EQRS QIP User Interface,
- CW data management guidelines,
- How to route questions to CW,
- The third-quarter Clinical Closure schedule, and
- The usual extensive list of links to useful CW resources.
The CROWNWeb Clinical Closure deadlines are August 31, 2020 for July data, November 2 for August data, and November 30 for September data, but your Network may require earlier data submission.