The CMS New Medicare Card (NMC) web page at https://www.medicare.gov/newcard/ keeps an ongoing tally of NMC mailings. It shows that mailings are now underway for California, Oregon, and Alaska, but have not yet started for other Network 16 states. The page also includes a sample of the new card, important information about what a patient should do when they receive one in the mail, and important tips on avoiding Medicare scams.
CMS has begun mailing New Medicare Cards to California, Oregon, and Alaska, and to all new Medicare patients, and all new Railroad Retirement Board cards are due to be mailed today, June 1, 2018. The new MBIs can be used as soon as they are received. HICNs can be used until December 31, 2019, but everyone is encouraged to use MBIs as soon as they are available.
Patients may not have shredders at home, so to reduce identity theft, facilities are encouraged to help patients dispose of their old Medicare cards carefully as PII or Personally Identifiable Information. New Medicare Cards and MBIs are also confidential PII.
CMS has published information about helping patients avoid fraud and scams, which may be particularly important with the release of the New Medicare Cards.
Medicare will never call beneficiaries uninvited and ask for personal or private information to get their new Medicare Number and card. Scam artists may try to get personal information (like their current Medicare Number) by contacting them about their new card. If your Medicare patient is asked for their information, for money, or someone threatens to cancel their health benefits if they don’t share their personal information, have them call 1-800-MEDICARE (1-800-633-4227).
CMS will present an April 5, 2018 New Medicare Card Project Special Open Door Forum. Mailing of the New Medicare Cards begins this month. The Forum will include updates about the mailing, new resources for Medicare partners, and information on how Medicare beneficiaries can look up their new Medicare Card number (“MBI” or Medicare Beneficary Identifier), or print a replacement Card on https://www.mymedicare.gov/.
The time we have been given is 12:30 pm to 1:30 pm EST. As they often do, CMS says “EST,” but they probably mean EDT. They haven’t given us enough advance notice or contacts to be able to verify the time, so we suggest that you check both times, unless you have a contact that can verify it. 12:30 pm EST would be 10:30 am PDT; 12:30 pm EDT would be 9:30 am PDT. Either way, they want you to dial in at least 15 minutes prior to the start of the call.
ENCORE Presentation: 1-855-859-2056, Conference ID 7065199. Encore is an audio recording of the call that can will be available until April 9, 2018, starting two hours after the call has ended.
TTY Communications Relay Services are available for the Hearing Impaired; dial 7-1-1 or 1-800-855-2880. A Relay Communications Assistant will help.