NMC Updates

CMS has added information to their web page for providers on the New Medicare Card (NMC) project to remove Social Security numbers and replace them with generic Medicare Beneficiary Identifiers (MBI) starting April 2018.  Among other things, the new information includes:

  • The recommendation that providers sign up with your Medicare Administrative Contractor’s portal now, in order to test your processes before April 2018; see https://www.cms.gov/Medicare/New-Medicare-Card/Providers/MACs-Provider-Portals-by-State.pdf for a list or portals and links.
  • New posters and handouts in English and Spanish that you can use to remind patients of what they will need to be aware of, and do, as the NMC conversion proceeds.
  • What to do if you treat Railroad Retirement Board beneficiaries.
  • Links to past Open Door Forums and their accompanying educational materials.

The NMC Providers page with complete information can be found at https://www.cms.gov/Medicare/New-Medicare-Card/Providers/Providers.html .

NMC Ombudspersons

CMS has announced the appointment of a Provider Ombudsman for the New Medicare Card, to serve as a resource for the provider community.  The Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers, and other providers, will communicate about the New Medicare Card to providers, and help to develop solutions to any implementation problems that arise.  To reach the Provider Ombudsman, contact: NMCProviderQuestions@cms.hhs.gov .

The Medicare Beneficiary Ombudsman and other CMS staff will address inquiries from Medicare beneficiaries and their representatives through existing inquiry processes.  For more information on the Beneficiary Ombudsman see https://www.medicare.gov/Pubs/pdf/11173.pdf and https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html .

11/9 CMS NMC Forum

CMS will hold a November 9, 2017 New Medicare Card Special Open Door Forum to educate State Medicaid Agencies, Medicaid providers, Managed Care Organizations, Medicaid partners, and other Medicaid stakeholders about the change from Social Security Number-based Health Insurance Claim Numbers to new Medicare Beneficiary Identifiers (MBIs).  For details see https://www.cms.gov/Outreach-and-Education/Outreach/FFSProvPartProg/Provider-Partnership-Email-Archive-Items/2017-10-19-eNews.html?DLPage=1&DLEntries=10&DLSort=0&DLSortDir=descending#_Toc496095576 .

New Medicare Card Design

CMS has unveiled the design for the new Medicare cards that will be mailed to beneficiaries between April 2018 and April 2019.  For security, the new cards will not contain Social Security Numbers, but a randomly-assigned number instead.  The old cards should be shredded or otherwise destroyed.  For the CMS press release on the design of the new cards, see https://www.cms.gov/Newsroom/MediaReleaseDatabase/Press-releases/2017-Press-releases-items/2017-09-14.html .

CW Newsletter

The new CROWNWeb Newsletter is available at http://mycrownweb.org/news/newsletters/ .  It includes articles on:

And announcement of an August 31, 2017 CW Town Hall Meeting.