The Greater Puget Sound Chapter #503 of ANNA will present their 2018 Renal Update February 1-2, 2018 in Lynnwood WA. Topics include incivility, surveys, iatrogenic death, teach-back, calciphylaxis, difficult conversations, passion and compassion, AKI, organ donation, ultrafiltration, lupus, hyponatremia, hyperoxaluria, and the future of dialysis. Registration is online only, and closes on January 29, 2018. Discounts are available until 11:30 pm PST January 10, 2018. For more information see https://s3-us-west-2.amazonaws.com/nwrn.org/files/N/ANNA/RenalUpdate2018.pdf.
To bring our Complaints and Grievances processes in line with the new Network contract, we’ve modified our web pages on the topic.
- Find Network 16’s revised Complaints page for patients at https://nwrn.org/patients-a-family/voice.html , which outlines our process, and provides links to the Network’s Grievance Poster and Brochure, and the Forum of ESRD Network’s Grievance Toolkit. Our new page for Network 16 social workers is at https://www.nwrn.org/providers-and-professional-staff/ptcenter/sw/grievances.html . Please address questions or concerns to Network 16 Patient Services Director Lisa Hall at email@example.com or 206-923-0714.
- Find Network 18’s information for patients and care partners at http://www.esrdnetwork18.org/patients/grievances/, and for providers at http://www.esrdnetwork18.org/providers/patient-services/. Please address questions or concerns to Network 18 Patient Services Director Eileen Rhodes, 888-268-1539 or ERhodes@nw18.esrd.net/.
Providers: Make sure you have the HealthInsight Grievance Poster posted in your lobby or another area that is accessible to patients and guests. There are links to the posters and brochures on the web pages listed above. Feel free to print out some brochures and pass them out to patients or have them available in your lobby. Ensure that all patients understand how to file a grievance with you, with the Network or with the State. Please keep in mind that no patient should ever suffer any retaliation for filing a grievance. The Network is here to assist you and your patients in resolving any concerns that may arise in a collaborative and positive manner.
We’ve published a Patient Bulletin on Dialysis Scheduling, listing typical scheduling difficulty scenarios, and tips for patients and staff on making the process easier. Find it with our other Patient Bulletins at https://www.nwrn.org/patients-a-family/ptedres/mon.html .
- Dialysis Patient Citizens’ free monthly educational webinar, to be held August 17, 2017, will be on Communicating Effectively with your Health Care Team. The webinar will be presented by members of the Forum of ESRD Networks’ Kidney Patients Advisory Council. Register at http://www.dpcedcenter.org/education-seminars .
- Kansas City’s Heartland Kidney Network has added another colorful poster on essential elements of communication to their excellent short course called Heartland Huddle Up to Improve Communication. This one is on “What Type of Coach Are You?” It joins earlier pages on active listening, body language, emotional awareness, words matter, shared decision-making, retaliation, and teach-back. Find them all at http://heartlandkidney.org/providers/article/heartland_huddle_up_to_improve_communication .
We’ve added the July issue of Network 16 News to our website. This edition summarizes the recent Network 18 Quality Conference that featured sessions on palliative care and violence prevention, and announces that registration is open for the October 22, 2017 Network 16 Quality Conference in Tukwila WA (Southcenter), at http://events.r20.constantcontact.com/register/event?oeidk=a07ee1vuqhebf5c5af8&llr=hakkwkrab . The Network 16 Conference will feature sessions on mental health, fluid control, survey readiness, AKI, residual function, and palliative care.
The Network 16 News issue also links to the August 20, 2017 NKF Annual Community Picnic & Wellness Fair in Portland, the September 24, 2017 Strut Your Kidney run/walk in Portland, and the September 23-25, 2017 ANNA Nephrology Nursing Practices, Management & Leadership Conference in Miami FL. Find more information about these events by clicking on “Facility Calendar” at the top of this page.
You can find current and past Network 16 News issues at https://www.nwrn.org/providers-and-professional-staff/nw16n.html .
The HealthInsight ESRD Network 18 Quality Conference 2017 will be held in Los Angeles on July 18, 2017. Onsite parking, continental breakfast, and lunch are all included in the $25 registration fee. All Dialysis staff are invited – PCTs, RNs, SWs, dietitians, nephrologists, management, regional staff, support staff, and more will all benefit. Main Topics include palliative care and advance care planning, violence prevention and de-escalation techniques, Alzheimer’s and dementia, emergency planning and preparedness, infection control, self care, and community resources. Two CEs will be available to RNs and SWs. Find full details and register at http://events.r20.constantcontact.com/register/event?llr=gfuz7mxab&oeidk=a07ee8xffqt1c2df4c8&oseq= .
The HealthInsight ESRD Network 18 Quality Conferene 2017 will be held in Los Angeles on July 18, 2017. Onsite parking, continental breakfast, and lunch are all included in the $25 registration fee. All Dialysis staff are invited – PCTs, RNs, SWs, dietitians, nephrologists, management, regional staff, support staff, and more will all benefit. Main Topics include palliative care and advance care planning, violence prevention and de-escalation techniques, Alzheimer’s and dementia, emergency planning and preparedness, infection control, self care, and community resources. Two CEs will be available to RNs and SWs. Find full details and register at http://events.r20.constantcontact.com/register/event?llr=gfuz7mxab&oeidk=a07ee8xffqt1c2df4c8&oseq= .