8/17 Communication Courses

  • Dialysis Patient Citizens’ free monthly educational webinar, to be held August 17, 2017, will be on Communicating Effectively with your Health Care Team.  The webinar will be presented by members of the Forum of ESRD Networks’ Kidney Patients Advisory Council.  Register at http://www.dpcedcenter.org/education-seminars .
  • Kansas City’s Heartland Kidney Network has added another colorful poster on essential elements of communication to their excellent short course called Heartland Huddle Up to Improve Communication.  This one is on “What Type of Coach Are You?”  It joins earlier pages on active listening, body language, emotional awareness, words matter, shared decision-making, retaliation, and teach-back.  Find them all at http://heartlandkidney.org/providers/article/heartland_huddle_up_to_improve_communication .

HIPAA Training Video

CMS has created a free video training module for health care providers on patients’ right of access under the HIPAA Privacy Rule.  The video provides an in-depth review of the components of the HIPAA right of access and ways in which it enables individuals to be more involved in their own care.  It also provides helpful suggestions about how health care providers can integrate aspects of the HIPAA access into medical practice.  CME and CE credits are available.  Find details, and links to other useful HIPAA resources, at https://www.hhs.gov/hipaa/for-professionals/training/index.html .

7/14 CCCC Summit

The Coalition for Compassionate Care of California’s Tenth Annual Summit, on “Better Together: Forging a Path to Person-Centered Care,” will be held April 10-11, 2018 in Anaheim CA.  Professionals in palliative medicine and CCCC members are invited to submit proposals for breakout sessions.  The deadline is July 14, 2017.  For full details see http://coalitionccc.org/training-events/annual-conference/cccc-annual-summit-call-presentations/ .

Job Retention

AAKP and MEI have released their report on KidneyWorks: A Job Retention Program for People with CKD.  Recommendations for providers include:

  • Offer appointment times that accommodate patients’ work schedules
  • Talk with patients and families about the benefits of working and avoiding disability when possible
  • Remember that patients who can keep their jobs are more likely to retain employer group health plans that will bring in more revenue to a practice or clinic than Medicare or Medicaid
  • Consider the societal benefits of a healthier population with fewer hospitalizations, less anxiety and depression, and a more active lifestyle

You can download an Executive Summary or the full report from http://www.kidneyworks.org/kidneyworks-white-paper/ .

Patient Engagement QIA

We’ve added a brochure to the Network 16 website called Improving Patient-Centered Care: About the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems Survey (ICH-CAHPS).

We’re again using ICH-CAHPS as a major part of our 2017 Patient-Engagement Quality Improvement effort; for more information see https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia/2017/ICH_CAHPS_QIA_Kickoff_021617.pdf .

For Network-18 versions of the brochure, call Eileen Boyte, MSW, Patient Services Director, at 888-268-1539.

Nat’l SW Month

March is also National Social Work month.  We’ve added web pages to the Network 16 website describing a few skills that social workers bring to patients and facilities.  Among the many things social workers do are:

  • Help manage kidney disease
  • Help assure quality of life
  • Help with rehabilitation
  • Help with education
  • Help assure satisfaction

Find the flyer for facilities in this month’s Network 16 News at https://www.nwrn.org/providers-and-professional-staff/nw16n.html and this month’s Patient Bulletin for posting or handout to patients at https://www.nwrn.org/patients-a-family/ptedres/mon.html .

Patient-Centered Care

We’ve added a brochure to the Network 16 website called Improving Patient-Centered Care: About the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems Survey (ICH-CAHPS).  Find the English version at https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia2016/ICH-CAHPS-survey-N16-v3.pdf and the Spanish version at https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia2016/ICH-CAHPS-survey-n16-SPANISH-v2.pdf .  We’re again using ICH-CAHPS as a major part of our 2017 Patient-Engagement Quality Improvement effort; for more information see https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia/2017/ICH_CAHPS_QIA_Kickoff_021617.pdf .

For Network-18 versions of the brochure, call Eileen Boyte, MSW, Patient Services Director, at 888-268-1539.