CMS has published information about helping patients avoid fraud and scams, which may be particularly important with the release of the New Medicare Cards.
Medicare will never call beneficiaries uninvited and ask for personal or private information to get their new Medicare Number and card. Scam artists may try to get personal information (like their current Medicare Number) by contacting them about their new card. If your Medicare patient is asked for their information, for money, or someone threatens to cancel their health benefits if they don’t share their personal information, have them call 1-800-MEDICARE (1-800-633-4227).
CMS has announced the appointment of a Provider Ombudsman for the New Medicare Card, to serve as a resource for the provider community. The Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers, and other providers, will communicate about the New Medicare Card to providers, and help to develop solutions to any implementation problems that arise. To reach the Provider Ombudsman, contact: NMCProviderQuestions@cms.hhs.gov .
Identify your patients who qualify for Medicare under the Railroad Retirement Board (RRB). You will no longer be able to distinguish RRB patients by the number on the new Medicare card. You will be able to identify them by the RRB logo on their card, and we will return a message on the eligibility transaction response for a RRB patient. The message will say, “Railroad Retirement Medicare Beneficiary” in 271 Loop 2110C, Segment MSG. If you use the number only to identify your RRB patients beginning in April 2018, you must identify them differently to send Medicare claims to the RRB Specialty Medicare Administrative Contractor, Palmetto GBA at https://www.palmettogba.com/palmetto/providers.nsf/DocsCatHome/Railroad%20Medicare .
Update your practice management system’s patient numbers to automatically accept the new MBI from remittance advice (835) transactions. Beginning in October 2018, through December 2019, CMS will return your patient’s MBI on every electronic remittance advice for claims you submit with a valid and active HICN. It will be in the same place you currently get the “changed HICN”: 835 Loop 2100, Segment NM1 (Corrected Patient/Insured Name), Field NM109 (Identification Code).
If you use vendors to bill Medicare, contact them if they haven’t already shared their new Medicare card system changes with you; they can also tell you how they will pass the new Medicare number to you. The New Medicare Card Provider webpage at https://www.cms.gov/Medicare/New-Medicare-Card/index.html will provide the latest information.