CMS has announced the appointment of a Provider Ombudsman for the New Medicare Card, to serve as a resource for the provider community. The Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers, and other providers, will communicate about the New Medicare Card to providers, and help to develop solutions to any implementation problems that arise. To reach the Provider Ombudsman, contact: NMCProviderQuestions@cms.hhs.gov .
The Medicare Beneficiary Ombudsman and other CMS staff will address inquiries from Medicare beneficiaries and their representatives through existing inquiry processes. For more information on the Beneficiary Ombudsman see https://www.medicare.gov/Pubs/pdf/11173.pdf and https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html .