NMC Ombudspersons

CMS has announced the appointment of a Provider Ombudsman for the New Medicare Card, to serve as a resource for the provider community.  The Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers, and other providers, will communicate about the New Medicare Card to providers, and help to develop solutions to any implementation problems that arise.  To reach the Provider Ombudsman, contact: NMCProviderQuestions@cms.hhs.gov .

The Medicare Beneficiary Ombudsman and other CMS staff will address inquiries from Medicare beneficiaries and their representatives through existing inquiry processes.  For more information on the Beneficiary Ombudsman see https://www.medicare.gov/Pubs/pdf/11173.pdf and https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html .

New Medicare Card Design

CMS has unveiled the design for the new Medicare cards that will be mailed to beneficiaries between April 2018 and April 2019.  For security, the new cards will not contain Social Security Numbers, but a randomly-assigned number instead.  The old cards should be shredded or otherwise destroyed.  For the CMS press release on the design of the new cards, see https://www.cms.gov/Newsroom/MediaReleaseDatabase/Press-releases/2017-Press-releases-items/2017-09-14.html .