CMS has updated and expanded their NMC website for providers, at https://www.cms.gov/Medicare/New-Medicare-Card/Providers/Providers.html to include information on how remittance advices with HICNs or MBIs will be handled. They’ve also published an NMC Mailing Strategy document, at https://www.cms.gov/Medicare/New-Medicare-Card/NMC-Mailing-Strategy.pdf. New cards will be mailed to Alaska, California, and Oregon between April and June 2018, and to Idaho, Montana, and Washington in July 2018 and beyond.
They’ve also published Guidance on how to talk to patients about their new cards, with suggested language to use to keep everyone on the same page and avoid confusion, at https://www.cms.gov/Medicare/New-Medicare-Card/New-Medicare-Card-Messaging-Guidelines-July-2017.pdf. The NMC Overview web page at https://www.cms.gov/Medicare/New-Medicare-Card/index.html has also been updated.
CMS has announced the appointment of a Provider Ombudsman for the New Medicare Card, to serve as a resource for the provider community. The Ombudsman will ensure that CMS hears and understands any implementation problems experienced by clinicians, hospitals, suppliers, and other providers, will communicate about the New Medicare Card to providers, and help to develop solutions to any implementation problems that arise. To reach the Provider Ombudsman, contact: NMCProviderQuestions@cms.hhs.gov .
The Medicare Beneficiary Ombudsman and other CMS staff will address inquiries from Medicare beneficiaries and their representatives through existing inquiry processes. For more information on the Beneficiary Ombudsman see https://www.medicare.gov/Pubs/pdf/11173.pdf and https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html .
CMS has unveiled the design for the new Medicare cards that will be mailed to beneficiaries between April 2018 and April 2019. For security, the new cards will not contain Social Security Numbers, but a randomly-assigned number instead. The old cards should be shredded or otherwise destroyed. For the CMS press release on the design of the new cards, see https://www.cms.gov/Newsroom/MediaReleaseDatabase/Press-releases/2017-Press-releases-items/2017-09-14.html .