Patient-Centered Care

We’ve added a brochure to the Network 16 website called Improving Patient-Centered Care: About the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems Survey (ICH-CAHPS).  Find the English version at https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia2016/ICH-CAHPS-survey-N16-v3.pdf and the Spanish version at https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia2016/ICH-CAHPS-survey-n16-SPANISH-v2.pdf .  We’re again using ICH-CAHPS as a major part of our 2017 Patient-Engagement Quality Improvement effort; for more information see https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia/2017/ICH_CAHPS_QIA_Kickoff_021617.pdf .

For Network-18 versions of the brochure, call Eileen Boyte, MSW, Patient Services Director, at 888-268-1539.

Grievance Toolkit in Spanish

The National Forum of ESRD Networks has created a Spanish version of its new Dialysis Patient Grievance Toolkit.  Find it at http://esrdnetworks.org/resources/toolkits/patient-toolkits/dialysis-patient-grievance-toolkit-1 .  It joins the catalog of Forum Medical Advisory Council (MAC) and Patient Toolkits, which now include:

  • Home Dialysis
  • Transitions of Care
  • Medical Director
  • QAPI
  • Medication Reconciliation
  • Catheter Reduction
  • Assurance of Diabetes Care Coordination
  • Vaccination

Find them all, along with the MAC Speaker’s Bureau Brochure, at http://esrdnetworks.org/resources/toolkits/mac-toolkits-1 .

4/7 IHI Forum Proposals Due

The Institute for Healthcare Improvement’s Annual National Forum on Quality Improvement in Health Care will be held December 10-13 in Orlando FL.  Proposals for sessions will be accepted until April 7, 2017, and for storyboards until September 29, 2017.  For details see http://www.ihi.org/education/Conferences/Forum2017/Pages/proposals.aspx

New Free SW CE Courses

The NKF Professional Education Resource Center offers three new free online CE courses for social workers:

NW Network Council Call Recordings

A recording of the January 9, 2017 Network Council Call has been placed on the Northwest Renal Network website, along with a pdf of the slides from the webinar.  The call described the current Network contract structure and obligations, with emphasis on this year’s Quality Improvement Activities and CROWNWeb requirements and protocols.  Find the recording at https://healthinsight.adobeconnect.com/p6sn4hjkmow/?proto=true and the slides at https://s3-us-west-2.amazonaws.com/nwrn.org/files/qia/2017/2017NW16NetworkCouncilPresentationFinal.pdf .

Holiday Eating

The November issue of the Northwest Renal Network’s provider newsletter, Network 16 News, is all about eating at other people’s houses during the holidays without disrupting your dialysis routine.  Find a copy at https://www.nwrn.org/providers-and-professional-staff/nw16n.html .  The National Kidney Foundation has a different list of tips for holiday eating – both lists are very useful – which you can find at https://www.kidney.org/content/tips-happy-healthy-holidays-dialysis-diet .

The November Network 16 News also includes an Announcement on the Network’s 2017 Quality Improvement Activities, a Question Corner on protected health information, and Hot Dates for the NWRN Annual Conference in Seattle March 2-3, 2017, and the NKF Spring Clinical Meetings in Orlando FL April 18-22, 2017.  Get the latest information on these and other professional and staff education meetings from the Facility Calendar in the menu bar at the top of this page.