CDC will present a free May 23, 2017 webinar on Conflict Management in Times of Competing Resources and Priorities. While this Effective Communication Webinar Series, co-sponsored by the Society for Healthcare Epidemiology as part of the joint Outbreak Response Training Program (ORTP), is aimed at training hospital epidemiologists in interpersonal skills, it may be useful to some dialysis providers as well. Find more information and register at https://cc.readytalk.com/registration/#/?meeting=rur792jtmyr2&campaign=fznigvbd3pbr . For more information on the ORTP, see http://ortp.shea-online.org/ .
March is also National Social Work month. We’ve added web pages to the Network 16 website describing a few skills that social workers bring to patients and facilities. Among the many things social workers do are:
- Help manage kidney disease
- Help assure quality of life
- Help with rehabilitation
- Help with education
- Help assure satisfaction
Find the flyer for facilities in this month’s Network 16 News at https://www.nwrn.org/providers-and-professional-staff/nw16n.html and this month’s Patient Bulletin for posting or handout to patients at https://www.nwrn.org/patients-a-family/ptedres/mon.html .
On March 3, 2017 in Portland OR, the Oregon Patient Safety Commission will present their Sixth Annual Oregon Patient Safety Forum, on Walking the Talk: Healing, Learning, and Safer Healthcare through Open Communication. The Forum will include workshops for learning about and practicing how to deal with the similar emotions and challenges that patients/families and providers experience, how to choose what information to communicate to patients and their family, how to provide emotional support, and the value of transparency in medical communication. Nursing CE credits will be available. For details see https://oregonpatientsafety.org/news-events/events/oregon-patient-safety-forum/19/ .
Medicare and the Kansas City Network have released a four-page Dialysis Facility Compare Social Media Toolkit for Dialysis Centers, with sample graphics and messages appropriate for various social media. Find the Toolkit at http://www.therenalnetwork.org/home/resources/DFC_HCP_DialysisCentersStakeholderToolkit2016-12-05.pdf .
The Heartland Kidney Network of Kansas City has added the fifth and last colorful poster on essential elements of communication to their excellent short course called Heartland Huddle Up to Improve Communication. This one is on Respect, joining the earlier pages on Active Listening, Body Language, Emotional Awareness, and Words Matter. Find them all at http://heartlandkidney.org/providers/article/heartland_huddle_up_to_improve_communication .
The Mid-Columbia Nephrology Seminar in Richland WA will be held October 16, 2016. Topics include dialysis access, organ stunning, new technologies, empathy, and home dialysis. Nine hours of CEUs will be available for RNs and PCTs. See https://s3-us-west-2.amazonaws.com/nwrn.org/files/N/MidCol16.pdf for details.