The ESRD NCC will present a free May 7, 2024 webinar for all staff at dialysis facilities and transplant centers on Culturally and Linguistically Appropriate Services (“CLAS”) Action Plan for the Kidney Community. Find details on the poster below and register at https://tinyurl.com/mr272atb (note that the “Click here” link below doesn’t work).
Category Archives: Communication
Mental Health Bulletin Board
Social workers have shared with the Network that some dialysis patients are reluctant to disclose or discuss their depression or other mental health concerns. One way to address this is to provide psychological education via a mental health-themed bulletin board. The following downloadable patient-focused materials have been reviewed and recommended by ESRD Network 16 advisors as good candidates for a facility Mental Health Bulletin Board:
- Alliant Health Solutions:
- Zone Tool: Self-Management for Depression, https://s3.us-west-2.amazonaws.com/nwrn.org/files/P/alliant-zone-tool-depression-508.pdf.
- Relax, Refresh… Reset (English), https://s3.us-west-2.amazonaws.com/nwrn.org/files/P/alliant-relax-refresh-reset-flyer.pdf.
- Relájate, Refresca, ¡Restablecimiento! (Spanish), https://s3.us-west-2.amazonaws.com/nwrn.org/files/P/alliant-relax-refresh-reset-flyer-spanish.pdf.
- National Forum of ESRD Networks, Dialysis Patient Depression Toolkit in English and Spanish, https://s3.us-west-2.amazonaws.com/nwrn.org/files/P/natl-forum-esrd-networks-depression-toolkit.pdf.
- Comagine Health ESRD Network 16, Warmline Directory for the Pacific Northwest States, https://s3.us-west-2.amazonaws.com/nwrn.org/files/P/comagine-esrd-warmline.pdf.
- National Institute for Mental Health, My Mental Health: Do I Need Help? – https://s3.us-west-2.amazonaws.com/nwrn.org/files/P/nih-my-mental-health-508.pdf.
- Anxiety & Depression Association of America, How to Deal with Stress and Anxiety, https://s3.us-west-2.amazonaws.com/nwrn.org/files/P/adaa-stress-anxiety-tips.pdf.
8/12+ August-September Webinars etc.
August-September Patient and Staff educational webinars and other events
- August 12, 2021, for Patients: AAKP HealthLine webinar on Get Ready, Stay Engaged – Smart Tips and New Tools Before and After Transplant, a HealthLine Innovator Webinar, noon PDT. Register at https://register.gotowebinar.com/register/2835251676029364239 .
- August 12, 2021, for Staff: FMC Advanced Renal Education Program webinar on How to Talk to Patients about Home Therapies, 9-11 am PDT. Find more information and register at https://web.cvent.com/event/2051d08d-1ecc-4f7e-a292-4a2efe539bb2/summary .
- August 17, 2021, for Staff: CMS CROWNWeb webinar on EQRS New User Training, 11 am-12:30 pm PDT. Find more information and register at https://mycrownweb.org/pcw_lems/august-2021-new-user-training/ .
- August 19, 2021, for Patients: AAKP HealhLine webinar on Overcoming Financial Barriers to Living Donation, introducing the National Living Donor Assistance Center, 10am PDT. Register at https://register.gotowebinar.com/register/2617772675276664336 .
- August 24, 2021, for Patients: AAKP HealhLine webinar on Delta Virus, Vaccines, & Kidney Patients: Ongoing Threats to Weak Immune Systems and Kidney Transplants, 10am PDT. Register at https://register.gotowebinar.com/register/9141783192800822028 .
- September 15, 2021, for Patients: My Employment Options Online Job Fair, 7am-2pm PDT. Find more information and register at https://mailchi.mp/facbf1c075a4/clients-on-line-job-fair-oct-11th-register-today-1475987?e=bdda8ac578 .
- September 24-25, 2021, for Patients: AAKP’s complimenary Virtual 46th Annual National Patient Meeting. Find more information and register at https://aakp.org/programs-and-events/national-patient-meeting-2021/ .
Sponsors of ongoing Continuing-Education classes and workshops for Staff
- FMC Medical Education Online Webinar Series (open to everyone), https://custom.cvent.com/0C5715850B334257947E1386198E9836/files/6f3d711853414efc87c69aeaf4126ebd.pdf .
- CMS online National Training Program on Medicare topics, https://cmsnationaltrainingprogram.cms.gov/about .
- CDC Project Firstline Infection Control courses, https://www.cdc.gov/infectioncontrol/projectfirstline/ .
Talking to Unhappy Patients
Healio has published an Ocular Surgery News blog post on How to talk to unhappy patients, providing six practical tips for healthcare workers to communicate with patients or staff who are dissatisfied. Whether ocular surgery or CKD, the topic is important. The article begins with “I’ve had many fine mentors and colleagues who taught fantastic lessons in how to manage these tense moments. Applying them properly can make all the difference in saving a patient relationship. Here are my tips for communicating with unhappy patients with a reference to the source where I learned each lesson.” Find the short but powerful article at https://www.healio.com/news/ophthalmology/20210215/blog-how-to-talk-to-unhappy-patients.
10/21 NECP Webinar on Funding Emergency Communications
The DHS Cybersecurity and Infrastructure Security Agency’s National Emergency Communications Plan will present an October 21, 2020 webinar on Money Talks: Funding Your Emergency Communications Capabilities. The webinar will help facilities find grant guidance and opportunities, partners to help prioritize needs and coordinate applications for assistance, and diverse funding sources to sustain emergency communications. Find details and register at https://www.cisa.gov/necp-webinars.
10/6+ NKF Webinar on Flu & COVID-19
NKF will present an October 6, 2020 webinar on Flu & COVID-19 – how to tell them apart, whether you can have both at the same time, increased risk of serious illness with CKD, how to protect yourself, and Q&A. Find details at https://www.kidney.org/content/flu-covid-19-webinar-facebook-live, and register at https://kidney.secure.force.com/rc_connect__campaign_designform?id=7013a000002DtitAAC&form=00P3a00001XCi6zEAD&. NKF also has a Q&A-format web page on Flu & COVID-19. Find it at https://www.kidney.org/coronavirus/flu-covid-19.
Resources for [Medicare-Medicaid] Integrated Care will also present an October 13, 2020 webinar on Promising Practices for Promoting Flu Vaccinations for Dually Eligible Beneficiaries During COVID-19. Dually-eligible patients are those who qualify for both Medicare and Medicaid, who may be even more vulnerable to serious illness from flu and COVID-19. Find details and register at https://www.resourcesforintegratedcare.com/2020_Webinar/Promoting_Flu_Vaccinations_During_COVID-19.
Free Online CSU Palliative Care Courses
The California State University Shiley Institute for Palliative Care has removed fees from 19 of their online palliative care courses until June 30, 2020, in order to help make healthcare workers better prepared for the ongoing COVID-19 epidemic. The courses include continuing education credit. Their many offerings are grouped into these categories:
- Introduction to Palliative Care Principles and Practice
- Advance Care Planning and Documentation
- Difficult Conversations and Communication Skills
- Crisis Intervention and Management
- Primary Palliative Care
- Self-Care for Frontline Clinicians
- Additional Resources – eBooks
Find more information at https://csupalliativecare.org/covid-19-resources/?mc_cid=6ff90d657e&mc_eid=67e1ad4c31.
New NCC Kidney Patient Web Hub
NCC has created an internet “hub” for patient education information, their ESRD NCC Patient Web Tool, to help people find resources created by patients for patients. It’s major subsections include COVID-19. transplant, home dialysis, infection prevention, well-being, new patient information, and the Kidney Community Emergency Response Coalition or KCER. Find it at https://thekidneyhub.org/.
5/26+ COVID-19 Weekly Webinars
A number of organizations are hosting weekly webinars on COVID-19. These include:
- ESRD NCC half-hour “Quickinars” for providers and patients. Find more information, recordings of past Quickinars, and register for current presentations at https://esrdncc.org/quickinars:
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- Tuesday May 26, 2020 patient Quickinar on Combating Uncertainty and Fear in the COVID-19 Era (En Español), presented by a PD patient, Network Ambassador, and patient and family engagement SME. She will share how Spanish-speaking patients are coping with fears surrounding COVID-19, and Provide links to COVID-19 information in Spanish.
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- Wednesday May 27, 2020 provider Quickinar on COVID-19 Communication – Quick Tips to Connect, presented by the Director of Outreach and Development for the non-profit Academy of Communication in Healthcare, Editor-in-Chief for the Journal of Patient Experience, and Assistant Clinical Professor at Vanderbilt University School of Medicine.
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- Coalition for Supportive Care of Kidney Patients half-hour of Open Discussion for Professional Providers Wednesday May 27, 2020 – see https://nwrnbulletins.wordpress.com/2020/04/01/4-1-weekly-staff-support-calls/.
- CMS Stakeholder Engagement Call for Dialysis Providers Wednesday May 27, 2020, call 833-614-0820, passcode 6152699, audio webcast link https://engage.vevent.com/index.jsp?eid=5779&seid=2123#/main/simplify.
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- They also offer Tuesday May 26, 2020 “Office Hours” for general Medicare questions, and Lessons from the Front Lines on Friday May 29, 2020. For details, including recordings of past events, see https://nwrnbulletins.wordpress.com/2020/04/20/4-21-cms-shareholder-engagement-calls/.
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- This week’s Wednesday May 27, 2020 Coalition for Compassionate Care of California hour-long COVID Conversations is dedicated to Skilled Nursing facilities; see https://mailchi.mp/coalitionccc.org/no-one-should-die-alone-on-the-street-746076?e=67e1ad4c31. For weekly details and registration, recordings of past events, and additional resources, see https://coalitionccc.org/covid-conversations-education/.
RSN Podcasts on Hospitalization, Emotional Balance
RSN KidneyTalk has published two new podcasts on:
- COVID-19 and Staying out of the Hospital discusses the most common causes of hospitalization in people requiring dialysis and what to do to stay safe. Find it at https://www.rsnhope.org/kidneytalk/covid-19-and-staying-out-of-the-hospital/.
- Maintaining Emotional Balance in an Unbalancing Time looks for the right words for dialysis clinic personnel when people are suffering from loss, and describes coping mechanisms to help alleviate anxiety and make tough life decisions. Find this one at https://www.rsnhope.org/kidneytalk/maintaining-emotional-balance-in-an-unbalancing-time/.