4/18 Posters for Palliative Care Summit

Poster abstracts are due April 18, 2021 for the June 22-23, 2021 Palliative Care Summit on the topic of Working Together: Forging the Future of Serious Illness Care, co-hosted by the Coalition for Compassionate Care of California. For poster details see https://mailchi.mp/coalitionccc.org/call-for-posters-2019-annual-palliative-care-summit-and-january-webinar-reminders-746677. Register for the virtual Summit at https://ccccsummit.org/registration/, and find out more about the Summit from the menu items at the top of the registration web page.

4/15+ April Staff Education

A partial list of April 2021 CEU and other staff education opportunities follows:

Note that Continuing Education Credit may be available even where not indicated above.

4/6 CCCC on Disparity and Trust

The Coalition for Compassionate Care of California will present an April 6, 2021 webinar on Trust as a Key to Reducing Health Disparities, covering the historical roots of distrust in healthcare, particularly among racial and ethnic groups, unconscious bias, and tools that can improve trust. One CEU will be available for nurses and social workers. Find details and register at https://mailchi.mp/coalitionccc.org/no-one-should-die-alone-on-the-street-746653.

4/20 EQRS April News

EQRS has published their April News letter, featuring articles on

  • Continuing the January 29, 2021 advice to suspend entry of Clinical Data, ICH CAHPS Attestation, and Depression Screening/Follow-Up into EQRS until further notice. Find details at https://mycrownweb.org/2021/01/eqrs-system-announcement-jan-2021/.
  • Overview of KCER’s participation in the March 2021 EQRS Town Hall.
  • Emergency Preparedness Checklist.
  • A note on how EQRS data supports CMS and the ESRD NCC.
  • A reminder that Clinical Data submissions have been suspended.
  • Notice of New User Training on April 20, 2021.

And the usual comprehensive list of relevant resources. Find the News at https://mycrownweb.org/2021/03/april-2021-newsletter/.

3/14+ Patient Safety Week

National Patient Safety Awareness Week (PSAW) is March 14-20, 2021. Some useful resource collections:

  • The ESRD 5-Diamond Patient Safety Program, assisting dialysis facilities to improve both staff and patient awareness of specific patient safety areas, promoting patient safety values, and building a culture of patient safety in every dialysis facility, https://5diamondpatientsafety.org/Home.aspx. The Program includes a COVID-19 Module.

3/11 World Kidney Day

March is National Kidney Month, and March 11, 2021 is World Kidney Day. The theme for this year’s World Kidney Day is Living Well with Kidney Disease, aimed toward increasing education and awareness about effective symptom management and patient empowerment, with the ultimate goal of encouraging life participation. Find our more at https://www.worldkidneyday.org/2021-campaign/. This year’s National Kidney Month is focused around taking charge of your health and the many factors that go into managing your kidney disease. Find out more about National Kidney Month at https://www.niddk.nih.gov/health-information/community-health-outreach/national-kidney-month.

Talking to Unhappy Patients

Healio has published an Ocular Surgery News blog post on How to talk to unhappy patients, providing six practical tips for healthcare workers to communicate with patients or staff who are dissatisfied. Whether ocular surgery or CKD, the topic is important. The article begins with “I’ve had many fine mentors and colleagues who taught fantastic lessons in how to manage these tense moments. Applying them properly can make all the difference in saving a patient relationship. Here are my tips for communicating with unhappy patients with a reference to the source where I learned each lesson.” Find the short but powerful article at https://www.healio.com/news/ophthalmology/20210215/blog-how-to-talk-to-unhappy-patients.

3/2 CCCC Webinar on Why Words Matter

The Coalition for Compassionate Care of California will present a 2 March 2021 webinar on Moral Injury & Resilience During COVID: Why Words Matter. The webinar will explain how pandemic Moral Distress differs from Burn-Out and present strategies for mitigating Moral Distress. One CEU will be available for nurses and social workers. Find more information and register at https://www.eventbrite.com/e/webinar-moral-injury-resilience-during-covid-why-words-matter-tickets-141383023429?mc_eid=67e1ad4c31&mc_cid=01d0038bbc.