Grievance Toolkit in Spanish

The National Forum of ESRD Networks has created a Spanish version of its new Dialysis Patient Grievance Toolkit.  Find it at http://esrdnetworks.org/resources/toolkits/patient-toolkits/dialysis-patient-grievance-toolkit-1 .  It joins the catalog of Forum Medical Advisory Council (MAC) and Patient Toolkits, which now include:

  • Home Dialysis
  • Transitions of Care
  • Medical Director
  • QAPI
  • Medication Reconciliation
  • Catheter Reduction
  • Assurance of Diabetes Care Coordination
  • Vaccination

Find them all, along with the MAC Speaker’s Bureau Brochure, at http://esrdnetworks.org/resources/toolkits/mac-toolkits-1 .

Concerns about Care

The January Patient Flyer/Poster on Helping Navigate Kidney Disease has been added to the Northwest Renal Network website.  It describes how Networks can confidentially help patients whenever they have a concern about their care, and provides the toll-free phone number, 800-262-1514, that patients in Washington, Oregon, Idaho, Montana, and Alaska (Network 16) can call for help.  Find the flyer at https://nwrn.org/patients-a-family/ptedres/mon.html .  

Procedures in other states and Networks will be similar.  Patients in Southern Central and Southern California (Network 18) can call 800-637-4767.  For other areas of the US, see http://esrdncc.org/en/ESRD-network-map/ .

Grievance Toolkit

The Kidney Patient Advisory Council (KPAC)  and the Forum of ESRD Networks Medical Advisory Council (MAC) have announced the release of the Dialysis Patient Grievance Toolkit.  This toolkit was written BY PATIENTS and FOR PATIENTS and is intended to help guide dialysis patients through the grievance process.  KPAC acknowledges the help and support of the entire ESRD Network system in creating the Toolkit.  Find it and the other MAC Toolkits at http://esrdnetworks.org/mac-toolkits-1 .

Access to Dialysis; AAKP Meeting

We’ve placed the September 2016 issue of Network Consumer News, the Northwest Renal Network patient newsletter, on the Network 16 website at https://nwrn.org/patients-a-family/ptedres/ncn.html .  This issue covers access to care, involuntary discharge, and Network 16’s grievance process.  This month we’ve included a Spanish edition, a large-print version, a feedback form, and a flyer about the September 23-25, 2016 AAKP National Patient Meeting in Nashville.

For more information on the following details about the AAKP Meeting, see https://www.aakp.org/images/downloads/AAKP_ConvBroch_2016_online.pdf 

  • AAKP is partnering with the Living Kidney Donor Network to present a free September 22, 2016 workshop on Having Your Donor Find You 
  • To arrange for dialysis while in Nashville, schedule it by August 31, 2016
  • To  receive conference rates at the AAKP Meeting hotel, you must reserve your accommodations by August 31, 2016
  • To receive discounted airfare from Southwest Airlines, make reservations by September 7, 2016
  • Continuing Education credits are available for RNs, MSWs, and RDs

NW Poster re Patient Concerns

January’s Network 16 patient poster/flyer has been distributed to facilities.  It covers patient concerns about access to care, grievances, and information about how Northwest Renal Network will respond to any request for assistance.  If you haven’t seen a copy yet, you can find one at https://www.nwrn.org/images/pdf/HelpingNavigateKidneyDisease0116.pdf .  Posters for earlier months are archived at https://www.nwrn.org/patients-a-family/ptedres/mon.html .  If you have questions or suggestions for future Patient Flyers, please contact Network 16 Patient Services Director Lisa Hall at lhall@nw16.esrd.net . 

June Patient Newsletter

The latest Network Consumer News has been mailed to facilities for distribution to patients.  If you haven’t gotten one, ask your facility, or contact the Network (http://www.nwrenalnetwork.org/contact.htm).  This issue is on Body Image, Palliative Care, and Vocational Rehabilitation.  There’s also a large print and a Spanish version of the newsletter, a copy of The Role of the Network in Handling Grievances in English and Spanish, and a Word Search puzzle.  You can find online copies of all of this at http://www.nwrenalnetwork.org/P/NCN.htm.

Patient Rights Poster

Northwest Renal Network’s monthly patient flyer is now posted on our website at http://www.nwrenalnetwork.org/P/M/Monthly.htm.  The featured topic for May is Patient Rights.  These flyers are designed for posting in the facility waiting area, and for distribution to patients and family members.  Contact our Patient Services Director, Lisa Hall (lhall@nw16.esrd.net) if you have questions or ideas for future monthly topics.