The January Patient Flyer/Poster on Helping Navigate Kidney Disease has been added to the Northwest Renal Network website. It describes how Networks can confidentially help patients whenever they have a concern about their care, and provides the toll-free phone number, 800-262-1514, that patients in Washington, Oregon, Idaho, Montana, and Alaska (Network 16) can call for help. Find the flyer at https://nwrn.org/patients-a-family/ptedres/mon.html .
Procedures in other states and Networks will be similar. Patients in Southern Central and Southern California (Network 18) can call 800-637-4767. For other areas of the US, see http://esrdncc.org/en/ESRD-network-map/ .
The Kidney Patient Advisory Council (KPAC) and the Forum of ESRD Networks Medical Advisory Council (MAC) have announced the release of the Dialysis Patient Grievance Toolkit. This toolkit was written BY PATIENTS and FOR PATIENTS and is intended to help guide dialysis patients through the grievance process. KPAC acknowledges the help and support of the entire ESRD Network system in creating the Toolkit. Find it and the other MAC Toolkits at http://esrdnetworks.org/mac-toolkits-1 .
We’ve placed the September 2016 issue of Network Consumer News, the Northwest Renal Network patient newsletter, on the Network 16 website at https://nwrn.org/patients-a-family/ptedres/ncn.html . This issue covers access to care, involuntary discharge, and Network 16’s grievance process. This month we’ve included a Spanish edition, a large-print version, a feedback form, and a flyer about the September 23-25, 2016 AAKP National Patient Meeting in Nashville.
The latest Network Consumer News has been mailed to facilities for distribution to patients. If you haven’t gotten one, ask your facility, or contact the Network (http://www.nwrenalnetwork.org/contact.htm). This issue is on Body Image, Palliative Care, and Vocational Rehabilitation. There’s also a large print and a Spanish version of the newsletter, a copy of The Role of the Network in Handling Grievances in English and Spanish, and a Word Search puzzle. You can find online copies of all of this at http://www.nwrenalnetwork.org/P/NCN.htm.
Northwest Renal Network’s monthly patient flyer is now posted on our website at http://www.nwrenalnetwork.org/P/M/Monthly.htm. The featured topic for May is Patient Rights. These flyers are designed for posting in the facility waiting area, and for distribution to patients and family members. Contact our Patient Services Director, Lisa Hall (firstname.lastname@example.org) if you have questions or ideas for future monthly topics.