4/12 CMS Feedback Webex

The CMS Quality Improvement and Innovation Group is hosting a session with Medicare beneficiaries, families, caregivers, and advocates to gather information about healthcare quality improvement integration, gaps, and ideal outcomes, on Wednesday, April 12, 2017 at 2pm EDT, which is 11am PDT.  You can join the Webex at https://mitre.webex.com/mw3100/mywebex/default.do?service=1&siteurl=mitre&nomenu=true&main_url=%2Fmc3100%2Fe.do%3Fsiteurl%3Dmitre%26AT%3DMI%26EventID%3D242824642%26UID%3D0%26Host%3DQUhTSwAAAAPoyDgLCLfLHjFHMF3xlLgEaTGbwbt46gcB7K653b4OYK3brFSWysdXI47I6qwFjY4ppqs-YZaENcrmcI4mHSBk0%26FrameSet%3D2%26MTID%3Dm346742cc4264be6c6281a1ac541e94d5 , meeting number or access code 634 491 197, password QIO12SoW.  Or you can call in to 877-668-4490.

You can get Webex help at http://help.webex.com/ .  The CMS QIIG is at https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityImp rovementOrgs/Current.html .

5/11+ CNSW Educational Conference

The Northwest Chapter of the NKF Council of Nephrology Social Workers will hold their Spring 2017 Educational Conference on May 11-12, 2017 in Issaquah WA.  The May 11 agenda includes sessions on salt and water, fluid and sodium overload, patient and social work approaches to fluid management, and sleep disorders.  Renal dietitians are also invited to the May 11 sessions, and RD CEUs will be offered.  May 12 sessions include patient safety and grievances, Dialysis Patient Citizens, and compassion fatigue.

Find the Conference brochure and registration instructions at https://s3-us-west-2.amazonaws.com/nwrn.org/files/N/CNSW.0517.pdf .  Registration must be postmarked by April 28, 2017, and early registration is recommended because of space limitations.  Payments postmarked prior to April 20, 2017 will be eligible for a prize.

Grievance Toolkit in Spanish

The National Forum of ESRD Networks has created a Spanish version of its new Dialysis Patient Grievance Toolkit.  Find it at http://esrdnetworks.org/resources/toolkits/patient-toolkits/dialysis-patient-grievance-toolkit-1 .  It joins the catalog of Forum Medical Advisory Council (MAC) and Patient Toolkits, which now include:

  • Home Dialysis
  • Transitions of Care
  • Medical Director
  • QAPI
  • Medication Reconciliation
  • Catheter Reduction
  • Assurance of Diabetes Care Coordination
  • Vaccination

Find them all, along with the MAC Speaker’s Bureau Brochure, at http://esrdnetworks.org/resources/toolkits/mac-toolkits-1 .

Concerns about Care

The January Patient Flyer/Poster on Helping Navigate Kidney Disease has been added to the Northwest Renal Network website.  It describes how Networks can confidentially help patients whenever they have a concern about their care, and provides the toll-free phone number, 800-262-1514, that patients in Washington, Oregon, Idaho, Montana, and Alaska (Network 16) can call for help.  Find the flyer at https://nwrn.org/patients-a-family/ptedres/mon.html .  

Procedures in other states and Networks will be similar.  Patients in Southern Central and Southern California (Network 18) can call 800-637-4767.  For other areas of the US, see http://esrdncc.org/en/ESRD-network-map/ .

Grievance Toolkit

The Kidney Patient Advisory Council (KPAC)  and the Forum of ESRD Networks Medical Advisory Council (MAC) have announced the release of the Dialysis Patient Grievance Toolkit.  This toolkit was written BY PATIENTS and FOR PATIENTS and is intended to help guide dialysis patients through the grievance process.  KPAC acknowledges the help and support of the entire ESRD Network system in creating the Toolkit.  Find it and the other MAC Toolkits at http://esrdnetworks.org/mac-toolkits-1 .

Access to Dialysis; AAKP Meeting

We’ve placed the September 2016 issue of Network Consumer News, the Northwest Renal Network patient newsletter, on the Network 16 website at https://nwrn.org/patients-a-family/ptedres/ncn.html .  This issue covers access to care, involuntary discharge, and Network 16’s grievance process.  This month we’ve included a Spanish edition, a large-print version, a feedback form, and a flyer about the September 23-25, 2016 AAKP National Patient Meeting in Nashville.

For more information on the following details about the AAKP Meeting, see https://www.aakp.org/images/downloads/AAKP_ConvBroch_2016_online.pdf 

  • AAKP is partnering with the Living Kidney Donor Network to present a free September 22, 2016 workshop on Having Your Donor Find You 
  • To arrange for dialysis while in Nashville, schedule it by August 31, 2016
  • To  receive conference rates at the AAKP Meeting hotel, you must reserve your accommodations by August 31, 2016
  • To receive discounted airfare from Southwest Airlines, make reservations by September 7, 2016
  • Continuing Education credits are available for RNs, MSWs, and RDs

NW Poster re Patient Concerns

January’s Network 16 patient poster/flyer has been distributed to facilities.  It covers patient concerns about access to care, grievances, and information about how Northwest Renal Network will respond to any request for assistance.  If you haven’t seen a copy yet, you can find one at https://www.nwrn.org/images/pdf/HelpingNavigateKidneyDisease0116.pdf .  Posters for earlier months are archived at https://www.nwrn.org/patients-a-family/ptedres/mon.html .  If you have questions or suggestions for future Patient Flyers, please contact Network 16 Patient Services Director Lisa Hall at lhall@nw16.esrd.net .