Check out the Network 18 website for some great information on the Network 18 Grievance Process:
For Providers, see http://www.esrdnetwork18.org/providers/patient-services/, which includes English and Spanish versions of the Network 18 Grievance Poster, Grievance Brochure, a link to the National Forum of ESRD Networks’ Grievance Toolkit, and a discussion on Preventing and Reducing Involuntary Discharge.
For Patients and Care Partners, see http://www.esrdnetwork18.org/patients/grievances/, which includes English and Spanish versions of the Network 18 Grievance Poster, Grievance Brochure, and a packet of Patient Grievance Guidelines and Forms; a discussion of patient and Network Roles and Responsibilities; and a list of California state Department of Health Services offices.
Keep in mind that no patient should ever suffer any retaliation for filing a grievance. The Network is here to assist facilities and patients in resolving any concerns that may arise, in a collaborative and positive manner. All facilities are required to:
Make sure you have the ESRD Network 18 Grievance Poster prominently displayed in your lobby or another area that is accessible to patients and guests, including a Spanish copy of the Poster.
Ensure that all patients understand how to file a grievance with you, with the Network, and with the State.
You can also print some Brochures and pass them out to patients, or have them available in your lobby.
We’ve placed the September 2016 issue of Network Consumer News, the Northwest Renal Network patient newsletter, on the Network 16 website at https://nwrn.org/patients-a-family/ptedres/ncn.html . This issue covers access to care, involuntary discharge, and Network 16’s grievance process. This month we’ve included a Spanish edition, a large-print version, a feedback form, and a flyer about the September 23-25, 2016 AAKP National Patient Meeting in Nashville.
The December edition of the Network’s facility newsletter, Network 16 News, has been published and distributed. You can find a copy online at https://www.nwrn.org/providers-and-professional-staff/nw16n.html. This issue features an article on Network 16’s merger with the HealthInsight Quality Improvement Organization to form the HealthInsight ESRD Alliance, and the subsequent granting to the Alliance of new five-year contracts for the five traditional Network 16 states, and for Network 18’s Southern California service area.
It also includes notes on reporting requirements for Involuntary Discharge, and on PSC availability, and announcement of four continuing education opportunities:
The CNSW Northwest Chapter will present its Spring 2015 Educational Symposium in Issaquah WA on April 16-17, 2015. Registration must be postmarked by April 3, 2015. Topics will feature KDQOL, end of life, personality disorders, and a full day on ethics, including subtopics on ethics relative to IVD, disaster planning, non-adherence, bioethics, autonomy, non-maleficence, beneficence, fairness, patient preferences, quality of life, and context. Find venue, schedule, and registration form at https://www.nwrn.org/files/N/CNSW.0415.pdf .
The Conditions for Coverage (CfC) require all facilities to notify both the Network and your State Survey Agency, within specified time parameters, of all involuntary discharges and transfers.
We would like to remind facilities of the document “Notifying the Network of Involuntary Discharges and Involuntary Transfers,” available at http://www.nwrenalnetwork.org/G/Involuntary.pdf. This document was created to assist dialysis facilities in complying with the requirements of the CfC and Survey Interpretative Guidelines, and to help facilities understand what Northwest Renal Network will be requesting in order for it to fulfill Network goals and the terms of its current CMS Contract. You can find a link to this IVD/IVT document on our Social Workers page, http://www.nwrenalnetwork.org/SW/SW.htm.
Better yet, if you’re considering an involuntary discharge or transfer, first contact the Network Patient Services Coordinator, Lisa Hall (email@example.com), to help you negotiate a better outcome.