HealthInsight ESRD Network 16 will hold their 2018 Quality Conference October 11, 2018 in Tukwila WA. Topics will include the wearable kidney, patient-centered care, home dialysis, emergency preparedness, transplant, and mentoring, providing 6 CEUs for nurses, technicians, social workers, and dietitians. For details and registration see http://events.r20.constantcontact.com/register/event?oeidk=a07efe2a3np27c59239&llr=hakkwkrab.
The National Forum of ESRD Networks will present a May 2, 2018 webinar for dialysis facility staff on The Grievance Toolkit: Fostering Communication and Improving Quality. Continuing education credit will be available for nurses, technicians, and social workers. Find more information and register at https://register.gotowebinar.com/register/417211176479162113. Find copies of the Toolkit in English and Spanish at http://esrdnetworks.org/resources/toolkits/patient-toolkits/dialysis-patient-grievance-toolkit-1.
The National Forum of ESRD Networks will present a May 2, 2018 webinar on The Grievance Toolkit: Fostering Communication & Improving Quality. The Toolkit was developed BY patients FOR patients! While it was written to guide patients through the grievance process it has proven to be a useful tool for both patients and providers to help improve communication. This webinar will provide strategies to improve collaboration between patients and the care team, including tips for communicating with dialysis patients, and for addressing patients fears associated with presenting a grievance. Contact hours will be available for nurses, PCTs, and social workers. Find more information and register at http://esrdnetworks.org/education/quality-conference/quality-conference-webinar-2018. Download the Grievance Toolkit and a poster summarizing its contents at http://esrdnetworks.org/resources/toolkits/patient-toolkits.
NKF has published a preliminary program for their April 10-14, 2018 Spring Clinical Meetings in Austin TX. For details see https://www.kidney.org/spring-clinical.
Congratulations to these NKF Professional Council Award winners:
- Maureen McKinley, MSW, LCSW, Lake Forest CA, CNSW Lifetime Achievement Award
- Vernon Silva, LCSW, NSW-C, San Pedro CA, CNSW Merit Award
- Janice Malofsky-Berlowe, LCSW, NSW-C, North Hollywood CA, CNSW Merit Award
- Beth Shanahan, RD, FNKF, Seattle WA, CRN Outstanding Service Award
- Kathy Harvey, MS, RDN, CSR, Mountlake Terrace WA, CRN Susan C. Knapp Award
To bring our Complaints and Grievances processes in line with the new Network contract, we’ve modified our web pages on the topic.
- Find Network 16’s revised Complaints page for patients at https://nwrn.org/patients-a-family/voice.html , which outlines our process, and provides links to the Network’s Grievance Poster and Brochure, and the Forum of ESRD Network’s Grievance Toolkit. Our new page for Network 16 social workers is at https://www.nwrn.org/providers-and-professional-staff/ptcenter/sw/grievances.html . Please address questions or concerns to Network 16 Patient Services Director Lisa Hall at email@example.com or 206-923-0714.
- Find Network 18’s information for patients and care partners at http://www.esrdnetwork18.org/patients/grievances/, and for providers at http://www.esrdnetwork18.org/providers/patient-services/. Please address questions or concerns to Network 18 Patient Services Director Eileen Rhodes, 888-268-1539 or ERhodes@nw18.esrd.net/.
Providers: Make sure you have the HealthInsight Grievance Poster posted in your lobby or another area that is accessible to patients and guests. There are links to the posters and brochures on the web pages listed above. Feel free to print out some brochures and pass them out to patients or have them available in your lobby. Ensure that all patients understand how to file a grievance with you, with the Network or with the State. Please keep in mind that no patient should ever suffer any retaliation for filing a grievance. The Network is here to assist you and your patients in resolving any concerns that may arise in a collaborative and positive manner.
The Coalition for Compassionate Care of California will present a December 13, 2017 webinar on 8 Mega Health Care Trends and How They Relate to Palliative Care PLUS the Year in Review. One CEU will be available for nurses and social workers. For details and registration see https://www.eventbrite.com/e/webinar-8-mega-health-care-trends-and-how-they-relate-to-palliative-care-plus-the-year-in-review-tickets-37258553336 .
CCCC will also present a February 8-9, 2018 live training on It Starts With A Conversation, Train-The-Trainer in San Francisco. This course, using the standardized California POLST training curriculum, is designed to provide an understanding of the POLST Paradigm, and teach use of the POLST form to reflect a patient’s wishes. The course is appropriate for physicians, physician assistants, nurses, LCSWs, LMFTs, and other healthcare providers working with the seriously ill and those nearing the end of life. For details and registration see https://www.eventbrite.com/e/polst-it-starts-with-a-conversation-train-the-trainer-tickets-37214580813 .
And the CCCC Annual Summit will be held April 10-11, 2018 in Anaheim, on the theme Better Together: Forging a Path to Person-Centered Care. Registration is open and early-registration prices are available; see http://ccccsummit.org/?mc_cid=caa566746a&mc_eid=67e1ad4c31 . Poster session submission deadline is December 8, 2017; see http://ccccsummit.org/wp-content/uploads/2015/07/CCCC_Call_for_Posters_2018-final.pdf for instructions.
The 2018 National Kidney Foundation Spring Clinical Meetings (SCM) will be held in Austin TX April 10-14, 2018. The SCM website features a comprehensive preliminary program, a call for abstracts, a signup for news, and a link to the NKF Professional Education Resource Center (PERC) that will have many free-to-members courses based on the 2017 SCM. SCM includes separate pre-conference workshops and conference tracks for physicians, pharmacists, advanced practitioners, nurses, technicians, dietitians, social workers, and transplant professionals. Registration is now open, and discounted advance registration closes January 26, 2018. Find everything you need to know about SCM at https://www.kidney.org/spring-clinical .