New Grievance Process

To bring our Complaints and Grievances processes in line with the new Network contract, we’ve modified our web pages on the topic.

Providers: Make sure you have the HealthInsight Grievance Poster posted in your lobby or another area that is accessible to patients and guests.  There are links to the posters and brochures on the web pages listed above.  Feel free to print out some brochures and pass them out to patients or have them available in your lobby.  Ensure that all patients understand how to file a grievance with you, with the Network or with the State.  Please keep in mind that no patient should ever suffer any retaliation for filing a grievance.  The Network is here to assist you and your patients in resolving any concerns that may arise in a collaborative and positive manner.

12/8+ CCCC Education Sessions

The Coalition for Compassionate Care of California will present a December 13, 2017 webinar on 8 Mega Health Care Trends and How They Relate to Palliative Care PLUS the Year in Review.  One CEU will be available for nurses and social workers.  For details and registration see https://www.eventbrite.com/e/webinar-8-mega-health-care-trends-and-how-they-relate-to-palliative-care-plus-the-year-in-review-tickets-37258553336 .

CCCC will also present a February 8-9, 2018 live training on It Starts With A Conversation, Train-The-Trainer in San Francisco.  This course, using the standardized California POLST training curriculum, is designed to provide an understanding of the POLST Paradigm, and teach use of the POLST form to reflect a patient’s wishes.  The course is appropriate for physicians, physician assistants, nurses, LCSWs, LMFTs, and other healthcare providers working with the seriously ill and those nearing the end of life.  For details and registration see https://www.eventbrite.com/e/polst-it-starts-with-a-conversation-train-the-trainer-tickets-37214580813 .

And the CCCC Annual Summit will be held April 10-11, 2018 in Anaheim, on the theme Better Together: Forging a Path to Person-Centered Care.  Registration is open and early-registration prices are available; see http://ccccsummit.org/?mc_cid=caa566746a&mc_eid=67e1ad4c31 .  Poster session submission deadline is December 8, 2017; see http://ccccsummit.org/wp-content/uploads/2015/07/CCCC_Call_for_Posters_2018-final.pdf for instructions.

4/10+ NKF Spring Clinicals

The 2018 National Kidney Foundation Spring Clinical Meetings (SCM) will be held in Austin TX April 10-14, 2018.  The SCM website features a comprehensive preliminary program, a call for abstracts, a signup for news, and a link to the NKF Professional Education Resource Center (PERC) that will have many free-to-members courses based on the 2017 SCM.  SCM includes separate pre-conference workshops and conference tracks for physicians, pharmacists, advanced practitioners, nurses, technicians, dietitians, social workers, and transplant professionals.  Registration is now open, and discounted advance registration closes January 26, 2018.  Find everything you need to know about SCM at https://www.kidney.org/spring-clinical .

Reporting Disasters & Emergencies

The September Network 16 News is on Emergency/Disaster Reporting, and includes instructions for Northwest Renal Network (Network 16) facilities to report disruption of patient treatment, as is required by CMS.  Instructions for Network 18 facilities can be found at http://www.esrdnetwork18.org/machform/embed.php?id=16298 .

The Network 16 News issue also includes a “Question Corner” on addressing patient concerns about scheduling their dialysis (see also https://s3-us-west-2.amazonaws.com/nwrn.org/files/PM/Schedules0817.pdf), and notes about upcoming professional meetings:

And a note welcoming Network 16’s new Quality Improvement Education Coordinator, Ashley Thomsen, RN, BSN.

Find a copy of the Network 16 News issue at https://www.nwrn.org/providers-and-professional-staff/nw16n.html .

11/3 CNSW NW Educational Conference

The Northwest Chapter of CNSW will hold their Fall 2017 Educational Conference on November 3, 2017 in Issaquah WA.  The all-day topic is Dialectical Behavior Therapy.  5.25 CEUs are pending.  For full details and registration, see https://s3-us-west-2.amazonaws.com/nwrn.org/files/N2/CNSW1117.pdf .

11/7+ NW16 CNSW Transplant Conference

The CNSW Oregon & Southwest Washington Chapter will present a November 8, 2017 Workshop near the Portland International Airport on Increasing Access to Kidney Transplantation.  Sessions will include transplant access, allocation, and education.  Three Intermediate Level CEUs are anticipated.  The conference fee includes breakfast and lunch.  Advance registration is discounted.  For details see https://s3-us-west-2.amazonaws.com/nwrn.org/files/N/CNSW1117.pdf .

9/20 NW18 EOL Option Act Webinar

The Compassionate Care Coalition of California will present a September 20, 2017 webinar on the California End of Life Option Act: What are we learning?  What’s ahead?  For nurses and social workers attending the webinar in real time, continuing education credit will be available.  All registrees will automatically receive a link to a recording of the webinar.  For more information and to register, see http://mailchi.mp/coalitionccc/wwonmafy7g-743705?e=67e1ad4c31 .